If You're in Conflict at Work or at Home  

These 5 Simple Strategies Will Make You a Master Communicator  

Learn How to Clear the Air and Rebuild Damaged Relationships

If you’re an ICT Leader, you probably see the world a little differently from other people. You’re future-focused – recognising the possibilities that new and emerging technologies offer to deliver new products and services, or change the way we interact and engage.

You know the work you do is shaping the future, disrupting old models and paving the way for more efficient and productive approaches to the way we work, transact, engage and play.  

You’re probably aware of areas where your current communications strategies are letting you down and would like to improve your capabilities in this space, but aren’t clear on the best way to accomplish this.

This E-book will help. Written specifically for executives and leaders in the ICT sector, it highlights the most common mistakes people make when trying to address a disagreement, such as: 

  • The Silent Treatment  
  • Making Judgments  
  • Getting Personal  
  • Letting the Ego Take Over  
  • Playing the Victim


In each case, we offer tried and tested strategies to help you resolve the issue and restore peace. So regardless of which mistake you’ve been making, you now have a strategy to open up the communication and make things better.

What Will You Learn from the E-book?

If you want to become a better communicator and more effective leader, this E-book is a great place to start. It identifies 5 common mistakes that people make when dealing with conflict and offers proven techniques to help clear the air and restore relationships.

The Silent Treatment

When a conflict or disagreement arises, it’s often the case that one of the people involved in the dispute will go quiet or withdraw. Learn how to create safety for yourself and others so honest and open communication can occur. 

Making Judgements 

Learn what happens when you judge or criticise another person and discover ways to more effectively communicate your concerns so they can hear it and respond effectively. 

Getting Personal 

It’s a bit like adding petrol to a bonfire – something that was burning gently suddenly becomes a raging inferno! How do you restore the relationship and open up communication again after making or receiving a personal attack?

Letting the Ego Take Over

A common mistake people make when engaging in conflict is trying to prove they are right and the other person is wrong. This might feed your ego but it doesn’t lead to good communication. Here’s a better approach... 

Playing the Victim

A victim always has a story about why things are the way they are and they will use this as their justification for the current situation. Recognise this play in yourself or others and learn how to counter it so that conflicts can be resolved. 

About the Author, Caroline New

Caroline is an executive coach, leadership trainer and facilitator who is passionate about the power of communication to influence, inspire and empower individuals, teams and companies to achieve their business and personal goals.

She has worked in and consulted to the ICT sector for more than 30 years, including 12 years coaching CEOs, CIOs, ICT Directors/Managers and other executives who want to take their leadership to the next level.

Coming from a journalism and marketing communications background where she used her skills as a writer and PR consultant to promote the ICT profession (as well as marketing technology companies and products/services), Caroline has a deep understanding of the issues and challenges ICT leaders face.

To enhance her effectiveness in coaching and training, she has undertaken intensive training in Neuro-Strategy, Executive Assessment & Coaching, NeuroLinguistic Programming (NLP), Advanced Leadership Development and Group Facilitation.

These skills enable her to engage in powerful conversations that quickly resolve conflicts, build effective relationships and drive outcomes while equipping ICT leaders to become game changers in their organisations.

See what Caroline’s clients say about her coaching...

I'm far more productive

Through the coaching process, she has helped me to get clear abut my prioities, where to focus my time and attention and how to achieve the best results.

Simon Xistouris, CEO, AC3

I recommend her services

Caroline’s coaching has helped me identify my blind spots and address the areas in my life that have enabled me to become a better leader.

Kumar Parakala – Global Digital Leader, GHD Advisory

A life-changing experience

Caroline, your coaching helped me to understand and own my strengths. It helped me to realise my potential.

Yohan Ramasundara, Director Governance, APS and Vice President, Australian Computer Society

It's really up to you

I’ve tried a lot of Business Coaches and the like – Caroline is by far the most effective I have ever seen.

Christian Payne, former Data Team Leader, SAI Global




© 2017 Quantum Values

5 Reasons Why You're in Conflict With Those Around You

Enter Your Email to Get Your Free E-book